If your payment completed, look for a welcome email from hello@storeauditlab.com. It confirms that we have the order and asks the questions that can make the audit more specific.
Your store URL is collected at checkout, so the public-page review can begin even if you do not reply immediately.
Stripe, not StoreAuditLab, handles the payment and issues the receipt for it. If you were charged and no receipt arrives, that is worth telling us about.
This page is a plain instructions page. Opening it does not confirm an order, and nothing on it should be read as proof that a payment went through.
Reply with what you know
Short answers are fine. No attachments are needed.
- Platform. Shopify, WooCommerce, BigCommerce, Magento, a custom build, or whatever you actually run.
- Approximate product count. A rough number is fine.
- Target country. The market you want to rank in, which is not always where you are.
- Main SEO concern. The one thing that made you buy the audit.
- Priority products or categories. The parts of the store that matter most commercially.
- Relevant competitors. Two or three stores you consider useful comparisons.
Optional and useful: up to ten specific URLs you most want covered. If you do not send any, we choose a representative sample across your homepage, collection, product, and content templates.
Did the welcome email not arrive?
If the welcome email is not in your Inbox within 20 minutes, check Spam, Junk, or Promotions. If it is still missing, this opens your mail app with the intake fields ready to complete.
Email StoreAuditLab →What happens next
The audit runs from public pages only, so there is nothing to install and no access to grant.
- The paid order is recorded and the welcome email is sent automatically.
- We review up to 10 representative public URLs from your store.
- We pull Ahrefs data and assemble up to 10 keyword and page opportunities.
- You receive a prioritized PDF in 48 hours, sorted into fix now, fix next, and can wait.
- You get one clarification message afterwards, for questions about what the report says.
The redacted sample report shows the format you will receive. It is illustrative rather than a customer case study. The terms page states the full scope, the exclusions, and what is never guaranteed.
We will never ask for account access. No store admin logins, no passwords, no Search Console, no analytics accounts. If a message claiming to be StoreAuditLab asks you for any of those, it is not us.
If something did not go right
- You were charged but no welcome email arrived. Check Spam, Junk, or Promotions, then email us with the date and the email address used at checkout. Include the Stripe receipt reference if you have one. Never send a full card number.
- You think you were charged twice. Tell us and we will check it against Stripe rather than leave it to you to chase.
- Stripe did not confirm the payment. This page cannot determine the order status. Return to the Stripe window or email us before trying again if you are unsure.
- You are not sure the audit suits your store. Ask before anything else. The contact page covers the fit questions, and the pricing page names the situations where a $100 sampled audit is the wrong purchase.
- You ordered through Fiverr instead. Send the same five details through the Fiverr order message rather than by email, so the marketplace holds the record.
If you landed here without buying anything
No problem, and nothing has been charged. Start at the audit service page for what the review covers, the pricing page for the full scope and exclusions, or the free checklist if you would rather run the first pass yourself.